Missed daytime calls
Staff are with customers, on hold with vendors, or juggling the front desk. Calls go to voicemail — and many callers never leave a message.
AI office worker · Based in Michigan
Never miss a customer call again
Desk Reception is an AI front desk that answers inbound calls, books appointments, and follows up — 24/7 — so your team can stay focused on the customers in front of them.
Serving appointment-driven businesses across Michigan — dental, medical, med spa, home services, law, salons, and more.
The problem
Missed calls are missed revenue
When your phone rings and no one can pick up, that caller often books somewhere else. Small offices feel this every day.
After-hours demand
People call nights and weekends when they have time. Without coverage, those opportunities wait until Monday — or disappear.
No-shows & empty slots
Unconfirmed appointments and silent cancellations leave gaps on the calendar that are hard to fill at the last minute.
Staff stretched thin
Your team already wears many hats. Asking them to also be a perfect receptionist every minute isn’t realistic — or fair.
About 28% of business calls go unanswered, according to call-tracking company CallRail. Source: CallRail, 2026
Services & pricing
Pick the coverage that fits your office
Straightforward setup fees and monthly plans. 3-month minimum, then month-to-month. Cancel with 30 days' notice.
AI Front Desk
Inbound calls, booking & after-hours coverage
$595/mo
+ $800 setup
- Answers inbound calls 24/7
- Books and reschedules appointments
- After-hours & overflow coverage
- Hands complex issues to your team
Best value
AI Front Office
Front Desk + Lead Management together
$1,400/mo
+ $2,000 setup
- Everything in AI Front Desk
- Everything in AI Lead Management
- One integrated system for your office
- Cheaper than buying both separately
AI Lead Management
Outbound follow-up, reactivation & reminders
$875/mo
+ $1,250 setup
- Outbound follow-up on new leads
- Customer / patient reactivation
- Appointment reminders
- Helps fill gaps and reduce no-shows
AI Front Office ($2,000 setup + $1,400/mo) costs less than buying AI Front Desk and AI Lead Management separately ($2,050 setup + $1,470/mo).
How it works
From first call to a live AI front desk
A simple, honest process — no black boxes.
-
1
Discovery call
We learn how your office takes calls and books appointments, what hours you cover, and what “a good handoff” looks like for your team.
-
2
Setup & integration
We configure scripts, hours, booking rules, and connect with most phone systems, calendars, and practice- or business-management software. If yours needs an account or special access, we’ll set it up with you during onboarding.
-
3
Go live
After test calls, your AI starts answering and booking — typically within 1 to 2 weeks of kickoff. You and your staff can review early calls and adjust tone, FAQs, and escalation rules.
-
4
Ongoing tuning
We keep refining based on real conversations — so the system gets better at representing your office over time.
Who it’s for
Built for offices that live on the phone
Desk Reception serves businesses in Michigan. If missed calls cost you bookings, it’s worth a look.
- Dental offices
- Medical & specialty clinics
- Med spas
- Home services
- Law firms
- Salons & spas
- Veterinary clinics
- Other appointment-driven businesses
FAQ
Common questions
Will callers know they’re talking to AI?
You decide. During setup, each office chooses how its AI assistant greets callers, including whether it introduces itself as an AI assistant.
What happens when a call is too complex?
The AI is configured to hand off to your team — by transferring during business hours, taking a message, or scheduling a callback — based on rules we set together.
Does it work with our existing phone system and calendar?
We connect with most phone systems, calendars, and practice- or business-management software. If yours needs an account or special access, we’ll set it up with you during onboarding.
How long does setup take?
Most offices are live within 1 to 2 weeks. After a kickoff call, we connect your phone and calendar, run test calls, and then go live once you’re happy with how it sounds.
Can we start with just after-hours coverage?
Yes — many offices start by covering nights and weekends, then expand to daytime overflow. We’ll recommend a starting point on the demo call.
What’s the difference between the three plans?
AI Front Desk handles inbound calls and booking. AI Lead Management handles outbound follow-up, reactivation, and reminders. AI Front Office combines both at a lower combined price than buying them separately.
Is there a contract? How do cancellations work?
Plans have a 3-month minimum, then continue month-to-month. Cancel anytime after that with 30 days’ notice.
Where is Desk Reception based?
Desk Reception is based in Michigan and serves businesses across the state. You’ll work directly with Brent — not an anonymous call center overseas.
Get started
Book a demo with Brent
Tell us a bit about your office and the call volume you’re dealing with. We’ll walk through whether Desk Reception is a fit — no pressure.
- Email brent@deskreception.com
- Location Serving businesses in Michigan, USA
Send a quick note
This form opens your email app — no third-party form service. Or email Brent directly.